Community Pet Clinic, located in Norwich, appears to offer a mix of veterinary services and pet retail under the broader Jollyes brand. The clinic has a Google Maps rating of 4.3 stars based on 684 reviews, which is a fairly strong rating given the number of reviews, indicating a generally positive reputation.

However, customer reviews reveal a mixed experience. Some clients have expressed dissatisfaction with the clinic's service. For instance, Richard Ayres rated his experience 2 stars, citing a lack of flexibility and poor communication regarding vaccination schedules, resulting in inconvenience and additional costs. Tia Pacey also gave a 2-star review, noting issues with the booking process and staff professionalism, although she was satisfied with the care provided during the appointment itself.

Conversely, there are positive reviews highlighting good customer service. Rach D awarded 5 stars for a seamless click-and-collect experience, praising the staff's helpfulness and efficiency. Similarly, Aiden Gillespie appreciated the knowledgeable and caring approach of the staff towards aquatic pets, also giving a 5-star rating.

Shane James, however, criticized the clinic's pricing strategy, specifically the differential pricing for members versus non-members, which he found to be a coercive approach to gathering personal data. This feedback reflects a concern over privacy and customer appreciation.

Overall, while Community Pet Clinic generally maintains a solid reputation with a diverse range of services, potential clients should be aware of the reported issues with booking procedures and pricing strategies. The clinic's strength lies in its customer service, as highlighted by several reviewers, but there may be areas for improvement in communication and policy flexibility.