Companion Care (Norwich Longwater) Ltd, located within the Norfolk Retail Park in Norwich, is well-regarded for providing comprehensive veterinary services, including emergency care and serving as a veterinary nurse training facility. The clinic has garnered an overall Google rating of 4.5 stars based on an impressive 332 reviews, reflecting a generally positive reputation in the community.

The reviews present a varied picture of experiences at the clinic. Positive feedback highlights the friendliness and professionalism of both reception and veterinary staff. One reviewer, K B, recently praised the welcoming nature of the receptionists and the thorough care provided by multiple vets. Another reviewer, Gina Wainwright, expressed gratitude for the assistance provided by a staff member named Angela during her pet's recovery process.

However, not all reviews are favorable. Ash Rhodes shared a negative experience, citing rude behavior from a receptionist and a vet, which significantly impacted their perception of the clinic. Similarly, D. M-P recounted distressing experiences related to emergency services and subsequent interactions with the clinic, leading to a permanent ban from the practice.

Pricing at Companion Care appears to be in line with industry standards, although some customers, like L Russell, noted that medication costs seemed higher than elsewhere. While the clinic maintains a strong overall rating, these mixed reviews suggest that while many clients are satisfied, there are areas for improvement, particularly in customer service interactions.