Three Rivers Vets in Norwich is a veterinary clinic that has garnered a commendable reputation, indicated by its 4.7-star rating from 83 reviews on Google Maps. This rating reflects overall satisfaction, although the feedback is mixed, underscoring the importance of considering both quantitative and qualitative insights.

Several reviewers have praised the clinic for its warm and welcoming environment, with staff described as caring and efficient. For instance, Kim Bradbury expressed complete trust in the care provided to her dogs, while Gareth Spark highlighted the friendly and competent nature of the clinic's personnel. Such positive feedback is typical of a clinic with a high rating.

However, the clinic is not without its criticisms. Selma Gokceoglu shared a distressing experience concerning a lack of empathy from a receptionist during a sensitive moment, which she felt was handled poorly. This review suggests an area for improvement in customer service, particularly in handling emotionally charged situations. Similarly, Dylan Read pointed out concerns over high costs, attributing them to the clinic's ownership by a larger conglomerate, IVC, which he associates with corporate profiteering.

While pricing specifics are not available, the mention of high costs by a reviewer is noteworthy and suggests that potential clients should inquire about fees beforehand. Overall, Three Rivers Vets is well-regarded for its professional and compassionate care, although some customer service aspects could benefit from refinement to enhance client experience.